Love, Shelbey: Why I'm Not Okay with Returning Makeup

Monday, November 18, 2013

Why I'm Not Okay with Returning Makeup

Returning Makeup

I have to admit, I wrote out an entire page gushing about how I (personally) have never returned a makeup product simply because "I wasn't in love with it" or because "I just didn't think a blush color suited me". Off the top of my head, I can think of one makeup product I've exchanged in my lifetime, and it recently happened when I bought a blush set and one of the blushes ended up being cracked. It killed me to go back to the store and ask if I could replace the single blush for a new one! I mean, this blush is just going to waste?! This company is losing money?! 

 Then I realized, we are all different, and we all have a different mind set. Which is why I want to know your opinion on the subject...

You see, returning makeup or beauty products in general is just something I refuse to do. In my mind - I tried the product personally, felt secure enough to purchase it, and someone else shouldn't have to lose out on profit just because I can't give it to a friend or relative who would more than likely enjoy it. 

Working in cosmetic retail, you can bet that I get to see amazing products pile up to waste. But I don't think that's why I've ultimately pledged to not return cosmetics, while it may be a large part, I think it's a feeling a developed early in life to take responsibility for my decisions. I know this sounds really cliche and corny but SERIOUSLY.... I CAN'T! I just can't fathom spending hours in a cosmetic store, trying on products that they graciously offer for free, then screwing them over by going home, rubbing my awesome finger and mouth germs all over everything, then attempting to return it!? Okay... I guess you can see why I'm trying to limit this post, I can get a little dramatic. 

Don't get me wrong, returns are necessary, but in my opinion, only necessary for faulty products or ones that cause topical reactions - and I will probably venture out and say for places who refuse to let you try something. Then there's times I get to thinking "Well maybe for this or maybe for that.... blah blah". My ultimate conclusion still ends up with....no. For example, I recently dropped $25 on a Nars Lip Lacquer that ended up being just an "ok" product. I never had the option to try it seeing that I ordered online - there's just no way I can justify sending it back. It's still usable and I can wear it with pretty much anything.

PHEW.... glad that's over with. Now I want to hear from you. Honestly, if you have a different perspective, I need to know. I need to know other's mind set! Help me understand woman! Or if you want to agree with me and join the "no returns club", that's sweet too ;)

*In no way do I think you have finger and mouth germs - this applies only to my finger and mouth germs ;)




14 comments:

  1. Hi Shelbey, great post! Here in the UK you can not return products if you don't like them only if they are faulty. The returns policy here sucks! Also alot of high end makeup counters refuse to give samples like foundation, forcing you to buy it and hope for the best! This has happened so many times to me, I'm like I just want to try it, I end up buying it and not liking it and can't return it :( so I agree if you have the option to test a product and you buy it then decide nah not into it thats not right.

    http://blondeteaparty.blogspot.co.uk/

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    1. That's awful! I make it my highest priority to spend time trying products on customers - and I don't mean wiping a small section of foundation off and replacing it with our store's foundation. There's no way people can even tell the difference! Also, even if customers are unsure after trying the makeup, I offer as many samples as they need to try at home. If more stores took the time to actually listen to customers and sit them down (for over 15 minutes) I think returns would occur a lot less.

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  2. I didn't know people returned product just because it doesn't suit them. The only time I have is if the foundation color turned out to be completely different from in store or I had a terrible reaction.

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    1. Oh yes, that's probably the biggest excuse I get! Reactions are totally understandable, and I've seen cases where an associate totally mismatched someone. If you go off a consultant recommendation, I can see where it would be upsetting to find that the color didn't match, but again, that can be solved if people would just try the products on customers!

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  3. I think it depends. If I buy a drug store brand item, I probably won't return it. But if I drop big bucks on something and don't like it, I have to just for my own financial peace of mind. For example, I fell in love with Too Faced Boudoir Eyes but every time I went into my local Ulta, they never had the shadows on display (the pallet itself was empty). I kept pining away for it until I gave in and bought it, I figured I liked the shadows in the case, I'll like them on my eyes. But when I brought it home, it just wasn't' happening. I gave it a really good shot too, I really wanted to like it, but I just didn't. That pallet was over $35 and I can't justify just giving it away or not ever using it, so I plan to return it.

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  4. I can't do it either. I often tell myself I need to start, but I would be so embarrassed.

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  5. Here in Denmark I don't believe that you are able to return make-up products, that you have used, unless they are faulty. Which I completely agree with by the way. Like you I just cannot fathom that someone would even try to return something they've used...what is the store/company meant to do with that product? It's not like they can re-sell it or go back to the production company and get some kind of refund themselves. So I will jump on you bandwagon :)

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    1. Here, most stores are actually very welcoming of returns, which is fine if that's there policy. But seriously, even when returns are welcomed, I won't do it haha

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  6. I have to agree with you that returning makeup just because you don't like it is not ok. However if the product is faulty or broken I believe returning it is just fine. It is no different than if you buy a jacket and there is a giant hole that you hadn't noticed and you return the product. Though recently I have run across a situation where my mom, who knows very little about makeup, purchased a product that was recommended by a lady at the counter. She spent quiet a bit on the product but it is horrible. She went in later in the week to find out that the lady was completely wrong for her. She has considered returning the original product, but feels bad. I'm on the fence with this because I can see both sides.

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    1. I do believe that if you were consulted with the wrong shade of foundation (without trying), it is appropriate to return. I guess your mom feels the same as I do - almost guilty for returning. I hope the situation works out!

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  7. I think if you don't have the option of sampling the product, and you try it at home and it doesn't work for you, it's fine to take it back. You can't tell if something will look good on your skin tone from staring at packaging. And I'm not as rich as a makeup company, so if something didn't work, I don't feel bad about taking it back.

    http://chelseypatti.blogspot.com

    http://chelseypatti.blogspot.com

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    1. Good point, Chelsey. Most cosmetic companies have the means to accept returns. I guess my problem just sits with the fact that most places destroy used cosmetics - I hate to see a good blush or foundation go to waste! Regardless, thanks for your input!! :)

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  8. For me, shopping from places that accept returns are a necessity. I have so many sensitivities that there's never a guarantee that I won't react. I'd much rather buy from a store that will accept my return or exchange so I get the most out of my money. If they didn't accept them I wouldn't buy from them.

    I have extremely sensitive skin, and am also gluten sensitive, and also have other ingredients sensitivities. Oddly enough the bismuth oxychloride in the original Bare Minerals doesn't bother me, go figure, but the Matte foundation does. Possibly the active soil complex in it.

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